Frequently Asked Questions

The Haven Robotic Mower is Toro's first residential robotic mower with a cutting-edge vision-based system.

The Haven Robotic Mower utilizes onboard cameras and powerful internal processors to create and navigate a 3D map of your lawn.

The MyToro app will guide you through the simple setup process.

No boundary wires are needed, just push the robotic mower through your lawn and a 3D map will be created.

1. Register the robotic mower using the MyToro app.

2. Install the charging station.

3. Using the MyToro app, create a 3D map of your property.

4. Create your working area, mowing zone, and exclusion zones.

5. Let your mower autonomously mow your lawn.

Depending on the size of your mowing zones, this can vary from a few hours to a full day.

Refer to the Operator’s Manual for all safety content before operating the mower.

Do not sharpen the blades. Instead, refer to the Recommended Maintenance Schedule in the Operator’s Manual for information on when to change the blades and instructions for replacing the blades.

Possible causes:

• After localizing, the mower sat for too long.

  • When the mower sits, it continues to capture data.

  • Follow the app instructions and pay close attention to the status bar.

  • Once it reach 100%, move on the next step to avoid further delay.

• Verify that there is strong Internet and Bluetooth connection between the connected devices.

• Mower didn’t fully process your yard.

  Note:

  This may take up to 8 hours.

Other solutions:

• Start mapping over:

  • If the mower is slow to process when creating a working area, start the process over from the beginning.

  • If the mower is slow to process an exclusion zone, mowing zone, or transit path, do a zone reset.

Mowing at higher speeds is considered high-energy due to the increased power and energy consumption.

Mowing at lower speeds is considered low-energy because it requires less force and power.

Low-energy mowing requires some manual debris management. Examples include removing sticks, leaves, grass, dirt, etc.

Refer to the Operator’s Manual for more information about preparing the lawn before using the robotic mower.

The Haven Robotic Mower has a different vision system than many other robotic mowers. Haven creates a 3D map of your lawn during mapping, and then uses the map during mowing to autonomously navigate and mow your lawn.

Haven doesn’t use a localizing antenna, which is commonly found on GPS/RTK systems. Instead, the mower uses its 3D map to determine where it is within its environment to perform tasks.

Some Haven models have onboard ultrasonic sensors sense obstacles and automatically slow before it can collide with an object. This allows the mower to operate at a higher rate of speed and cut more grass than models without ultrasonic sensors.

The data your Haven Robotic Mower gathers never leaves the mower. It is processed and stored locally on the mower.

Pushing the mower in a zig-zag pattern during mapping allows the mower to visualize your lawn from different points of view, thus creating a 3D map of your lawn.

The painting/vacuuming technique is used for mapping corners of your lawn where it is impossible to completely map the corner in one motion.

Your mower uses the edge of the mower while mapping, and it may take multiple passes to completely map the boundary. By pushing the mower through the corner at different angles you can create a boundary that is as close to the edge of your lawn as possible.

Mowing patterns aren’t currently a feature of the Haven Robotic Mower. Our engineering team is working on adding this feature in the future.

Yes. The mower is IPX6 rainproof so it’s able to mow in wet conditions. However, it may struggle to travel up steep slopes during wet weather.

Major visual or layout changes to your yard—such as landscaping projects, downed trees, removed fences, or new structures—could require you to update the settings of your mower.

If your mower struggles to localize after modifications to your yard, this is a sign that your mower requires a new working area map so the mower can “see” the changes.

Here are some other common changes to the working area and how to address them:

• If there is a new, permanent obstacle, create an exclusion zone around it.

• If an existing obstacle has been removed, remove the corresponding exclusion zone.

• If the boundary of your working area has moved, see if your mower struggles to localize. If it does, delete the existing working area and create a new one.

• If you have removed a large feature from your yard, it could reveal reference points that the mower does not recognize from the initial mapping; you may need to create a new working area map.

• If you have added a new, large feature to your yard, it could be obscuring visual reference points previously used by the mower; you may need to create a new working area map.

If temperatures dip below freezing or if your lawn goes dormant for the off-season, bring the mower and charging station indoors; read and follow all storage instructions in your Operator’s Manual.

The mower blades are designed for frequent, low-energy mowing. They are intended to maintain your lawn at a specific height rather than doing infrequent, heavy mowing jobs that traditional mower blades would do. They are also easy to replace and are safer to handle than normal mower blades.

Inspect the blades weekly to look for wear. You might need to replace the blades more often if the mower is cutting heavy grass or if it does frequent mowing jobs.

The blade disc is the metal disc mounted to the cutting motor that protects it as well as the cutting blades. When replacing the blades, rotate the disc until the holes align with the blade screws, then use a screwdriver to remove the blade screws.